About Nourish Pierce County:

Incorporated in 1982, Nourish Pierce County (formerly FISH Food Banks of Pierce County) is an ecumenical organization that provides food and emergency service referrals to people in need. Our mission is to provide nutritious food and support services to people in need with compassion, dignity and respect. With seven food bank locations and an award winning mobile food bank that serves twelve additional sites, Nourish serves over 40,000 individuals each month. With the assistance of over 700 volunteers, our goal is to provide each person or family with enough food to make three nutritious meals a day for three days. All Nourish food banks operate on a self-serve model, allowing clients to select the foods that best meet their family’s needs. Clients are asked to limit their visits to once a week, but no one in need is turned away. For more information on Nourish Pierce County please visit:

www.NourishPC.org

Position Title: Food Bank Manager - Floating
Reports to: CEO
Status: Full Time – Non-Exempt

Salary: $40,000 - $50,000 DOE

Job description 

Purpose: This position is responsible for all phases of food bank operations involved in the acquisition, maintenance, and distribution of food to customers. Ensures a warm and welcoming environment for customers and provides a positive working environment for volunteers. Demonstrates effective leadership and good public relations skills. 

Essential Duties and Responsibilities: 

Food Bank: 

• Maintain a respectful, friendly, and cooperative environment where all are treated with compassion, dignity, and respect. 

• Manage relationships with assigned local food outlets, groceries, and other food distributors, for the purpose of securing donated food items. Pick up food as needed or when available. 

• Create a clean and safe environment by following food and operations safety regulations. 

• Create and maintain temperature logs for freezers and refrigerators. Record & post temperatures. 

• Follow maintenance schedule for major equipment including walkie/stackers. 

• Create, post and update as needed facility safety measures. 

• Order food supplies to ensure adequate inventory of nutritious food to distribute. Schedule regular food deliveries to the food bank. 

• Perform evaluations throughout the year to ensure customer satisfaction and program efficiency. 

• Report all policy, procedure, and safety violations to the CEO (or their designee) immediately. 

Record Keeping 

• Provide monthly food bank reports by the 5th day of each month for the previous month to the Central Office. These include reports for Emergency Food Network and Northwest Harvest. 

• Maintain confidentiality and accuracy of client database. 

• Weigh all donated food and record accurate weight on food donation receipts. 

Facility Management 

• Ensure safety, maintenance and cleanliness of site including all food bank equipment and appliances. 

• Before shift starts, assure facility is open, shift support is in place, and appropriate supplies are available for expected shift needs. 

• Ensure that the food bank, vehicles, exterior areas, parking lots and restrooms are clean. Close and secure facility at end of shift. 

Volunteer and Staff Management and Development 

• Train volunteers on proper and safe use of equipment and maintain certifications as required. 

• Train volunteers to assist in food bank operations. 

• Train volunteers on proper food handling techniques; perform safety checks every week to ensure proper techniques are being followed. 

• Train volunteers on proper and safe use of equipment and maintain certifications as required. 

• Manage and supervise onsite volunteers and staff. 

•  Implement and enforce all personnel policies including termination (the latter only with CEO or their designee’s prior approval). 

• Supervise, coach, counsel volunteers and staff as needed. 

• Work with Volunteer Coordinator to create an effective system for recognizing volunteers at least annually. 

• Provide regular volunteer staff meetings, events &/or recognition. 

Customer Service 

• Handle customer service issues with diplomacy. When issues occur, provide a response within 3 days of complaint to customer. 

• Talk with customers on a weekly basis to gather feedback. 

• Provide referrals to other resources to customers as needed. 

• Survey customers twice a year to measure effectiveness. 

Financial Management 

• Manage the food bank as budgeted. 

• Provide the Accounting Department receipts and reimbursement requests (if any) weekly. 

Professional Development 

• Participate in appropriate workshops, conferences, and community meetings related to food banks and administration, and maintain current required certifications. 

• Attend and participate in staff meetings. 

Performs other duties as assigned 

Competencies: 

• Reliable. 

• Problem Solving. 

• Planning and Prioritizing. 

• Decision Making. 

• Time Management. 

• Strong belief in the need to help our neighbors who are food insecure. 

• Previous supervision experienced required. 

• Minimum AA Degree required. 

• Demonstrated ability to manage a budget and maintain fiscal controls. 

• Demonstrate success in working collaboratively as part of a team. 

• Knowledge of food bank operations and inventory control preferred. 

• Volunteer experience preferred. 

• Current Food Handlers Certification required but can be completed upon hiring. 

• Current Washington state driver’s license with copy of driving abstract as proof of insurability required. 

• Ability to interact effectively with the community. 

• Demonstrated computer and written literacy required. 

• Ability to communicate effectively with a broad and diverse audience. 

Physical Demands: 

• Must be able to lift up to a min of 40 lbs. on a repeated basis. 

• Must be able to work independently. 

• Must be able to sit or stand for four or five hours. 

• Must be able to communicate clearly using a phone. 

• Must be able to provide accurate information. 

Salary Range: $40,000 - $50,000 DOE 

Equal Opportunity Employer Statement: 

Nourish Pierce County is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Nourish makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Job Type: Full-time 

Pay: $40,000.00 - $50,000.00 per year 

COVID-19 considerations: 
All staff, volunteers and clients are required to wear masks and be fully vaccinated and boosted. 

PLEASE COMPLETE APPLICATION IN FULL AND ATTACH ALL REQUESTED MATERIALS