Our mission is to provide nutritious food and support services to people in need with compassion, dignity, and respect. Incorporated originally in 1982 as FISH Food Banks of Pierce County, today Nourish Pierce County provides food and emergency service referrals to people in need. With six food bank locations and award-winning mobile food banks that serve 16 additional mobile sites, Nourish serves tens of thousands of individuals each year.  With the assistance of hundreds of volunteers, our goal is to provide each person or family with enough food to make three nutritious meals a day for three days. All Nourish Food Banks operate on a self-serve model, allowing clients to select the foods that best meet their family’s needs.  Clients are asked to limit their visits to once a week, but no one in need is turned away.  For more information on Nourish Pierce County please visit:

Position Title:  Volunteer Coordinator

Reports to:  Deputy Director

Status: Full Time – Non-exempt

Salary:  $24.04 per hour

Benefits: A generous benefit package including health, vision, dental insurance premiums covered at 100% for employee and 3% matching contribution for participants in SIMPLE IRA program.

Schedule: Generally Monday-Friday 9 AM to 5 PM.  Start and end times may vary due to early evening orientations and other meetings; will include occasional weekend work for events or tabling activities.

Purpose: To ensure that Nourish has a consistent volunteer corps to help operate food banks and other functions.  The purpose of the Volunteer Coordinator position is to plan, manage, coordinate and implement all volunteer recruiting, onboarding, orientation, training, recognition, and community outreach activities.

Essential Duties and Responsibilities:

This position is responsible for managing and coordinating the volunteer and community outreach program, including individual volunteers and volunteer groups.  The volunteer coordinator plays a key role in community outreach by providing information in person and in written form to local businesses, community organizations, colleges and technical schools, and more.

Essential Duty 1: Recruiting Volunteers

• Create and distribute, in coordination with Development staff, electronic and printed materials for outreach and recruitment purposes.
• Grow the number of regular volunteers at each food bank, mobile food bank, warehouse, and offices through in person, telephone, virtual, and other means.

Essential Duty 2: Onboarding, Orientation, Training and Coordination

• Quickly make contact with new volunteer applicants to help them navigate the onboarding and orientation process so that they become involved soon after applying.
• Perform volunteer background checks and provide orientation registration links the same or next business day for new applicants.
• Assure that group and individual volunteer applicants receive excellent customer service and timely responses to inquiries and applications.
• Conduct orientations at least twice weekly, including online and in person for all new volunteers.
• Provide re-orientation for current volunteers.
• Provide training to volunteers on use of the volunteer database including, sign up for opportunities, checking in and out of volunteer shifts, and other general.
• Provide ongoing monitoring and support of individual and group volunteers to assure quality control.
• Maintain positive relationships with food bank and department managers, senior management, and other stakeholders. 
• Assure that volunteers receive appropriate recognition for their work, including recognition activities and events.
• Nourish Pierce County Uses Galaxy Digital Amplify web-based volunteer scheduling database.  This position requires the individual to learn how to use the database as an administrator, help applicants navigate and onboard, teach new volunteers how to use the database to manage their account, schedule shifts, and to check in to shifts, provide analytic reports, and make changes as necessary.

Essential Duty 3: Communication

• Communicate with volunteers and stakeholders regularly to provide information about new volunteer opportunities and needs and other important information, such as policy or procedure changes or reminders; work with the Development team to provide information over social media, by email, or through Constant Contact or eBlast.
• Communicate with volunteers to help them learn how to use
• Create print or electronic documents following the Nourish Pierce County brand guide.
• Communicate clearly in person, on the telephone, and using virtual technologies.
• Prepare and provide well written volunteer highlight stories to Development team for monthly newsletter and social media uses.

• Prepare plans and recommend budgets for the development and growth of the volunteer program to assure that food banks and other areas of Nourish have necessary volunteer assistance.
• Assure that all Nourish PC policies are communicated to and adhered to by volunteers.
• Assure that written procedures are developed, revised, and implemented so that Nourish PC has a complete and regularly updated set of standard operating procedures for recruiting, onboarding, orienting, training, and, if necessary, terminating volunteers.

Essential Duty 5: Reporting

• Prepare and distribute monthly narrative and data reports.
• Use reports to conduct program analysis and make recommendations.
• Prepare and provide other reports as requested.

The position description is a snapshot of responsibilities, duties, and competencies.  It is not intended to be a comprehensive or complete Nourish Pierce County is a team, so from time to time every employee is asked to perform duties that are not strictly described in the position description.

Minimum Qualifications:

• A bachelor’s degree in a related field.
• 2 years or more volunteer program supervision and management.
• Knowledge and experience with community outreach and volunteer management.
• Excellent skills in the following areas.
  • Public presentation.
  • Interpersonal communication.
  • Written and oral communication.
  • Supervision.
  • Customer Service.
• Experience using technology including use of internet browsers, email programs, standard Microsoft Office software, especially MS Word and excel, and database programs.
• Demonstrated ability to work both independently and collaboratively in teams.
• Demonstrated ability to manage multiple projects simultaneously.
• Lifting objects weighing up to 30 pounds.
• A valid driver’s license.

The Volunteer Coordinator must demonstrate competence in the following:

• Solid interpersonal skills when working with all ages, backgrounds and capabilities.
• Communication - Ability to communicate effectively orally and in writing.   Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Problem-solving - Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Leadership - Positively influence others to achieve results that are in the best interest of the organization.
• Relationships - Ability to build and maintain relationships:  Establish and maintain positive working relationships with others, both internally and externally to achieve the goals of the organization.
• Creativity/Innovation - Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Focus on client needs:  Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Teamwork - Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Decision-making - Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organization - Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
• Planning - Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Competency in persuasive communication.
• Competency in the use of current computer, telephone, and virtual meeting technologies, including use of Teams, Zoom, word processing software, digital calendars, such as Outlook, spreadsheets, production of flyers, and more.
• Ethical behavior and business practices.

Vehicle

Because Nourish Pierce County has multiple locations throughout the county, the successful candidate will need a reliable personal vehicle that can travel between multiple locations throughout the day, in both dry and wet weather.  Nourish Pierce County reimburses employees for their tracked mileage at the Federal rate

Nourish is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.